Pricing or Typographical Errors
While ECS Tuning strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, ECS Tuning cannot confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, ECS Tuning reserves the right to cancel or refuse an order at any time without notice. In most pricing or typographical error situations, ECS Tuning will contact you for further instruction or cancel your order with email and/or phone notification. Shipping price discrepancies may exist on any order regardless of size. If a shipping price discrepancy exists, ECS Tuning may contact the purchaser with revised shipping options. Prices and availability are subject to change without notice.
Gift Card Policy
ECS Tuning Gift Cards may only be used for making purchases with ECS Tuning Inc. Gift Card balances cannot be redeemed for cash or applies as payments to any account unless required by law. Gift Cards and the value associated with that gift card will not be replaced if the card is lost, stolen or destroyed. This policy applies for both ECS Tuning Gift Cards (plastic form) and ECS Tuning Virtual Gift Cards alike.
ECS Tuning Virtual Gift Cards can be claimed by the original buyer and can be sent as a gift to any recipient the original buyer wishes to send it to. All ECS Tuning Virtual Gift Cards must be activated before it can be applied as payment towards an order. These ECS Tuning Virtual Gift Cards are transmitted electronically through e-mail, and can be forwarded electronically to other parties at the discretion of the card owner.
ECS Tuning highly recommends that all buyers keep the original gift card in their possession until the order is delivered. In the event that a refund is needed, all refunds are processed to the original payment method. ECS Tuning will not replace the refunded value should the original card be misplaced or discarded.
All ECS Tuning Gift Cards should be treated like cash and should be protected accordingly.
ECS Tuning reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases we must contact you to obtain and verify additional information before accepting an order. If your order is canceled for any reason or additional information is required, ECS Tuning may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.
Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.
Special order and/or No Cancel-No Return items will require full non-refundable payment before the order is placed with our suppliers. Under no circumstances will this value be refundable in the event that the order does not ship due to customer cancellation or refusal at the time of delivery.
Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by ECS Tuning will be charged to the customer. ECS Tuning is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. ECS Tuning is not responsible for fluctuations in currency value.
International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by ECS Tuning. ECS Tuning is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, ECS Tuning will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. ECS Tuning will not be held responsible for any abandoned packages due to these circumstances.
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from ECS Tuning.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).
Copyrights and Intellectual Property
This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.
Shipping and Stock Status Policy
ECS Tuning strives to ship "In-Stock" orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. ECS Tuning will only ship an order once it is 100% in stock. ECS Tuning does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your ECS Tuning Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. ECS Tuning does not guarantee ship dates as delivery times are subject to change. Free shipping items only apply for customers shipping within the contiguous US (48 states).
All shipping times are based on our Monday through Friday business hours. Orders will not be shipped from our facility on Saturday or Sunday. Shipping Charges are non-refundable.
Inventory Stocking Descriptions:
- In Stock:
- Usually ships within 24 hours / one business day excluding weekends.
- Ships in [# of days]:
- This product is sourced from a local supplier and will usually ship within the time frame shown, meaning that your order would not ship from our location until those products are received within the given timeframe. This is not to be confused with the transit time from our warehouse to your location from the time the order was placed.
- Direct Ship:
- Product ships from an alternate warehouse. Shipping times may vary per location.
- Back Order:
- This product is currently on back order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered products will ship as soon as possible as products become available. An alternate or equivalent product may be available. Please contact the ECS Tuning Sales Team if you have any questions.
- On Order [ETA]:
- This product is currently on order with our supplier. An ETA (estimated time of arrival) will be listed on the description.
Online Order Status Key:
- The product(s) on your order are in stock and should be processed by our shipping department within 24 hours excluding weekends (1 business day).
- Wire Transfer:
- You've opted to pay the balance of your order by bank or wire transfer. When the money is received from the sending bank or financial institution, your order will be processed.
- Order Review:
- Your order is currently under review by our Billing Department and we may contact you if additional information is needed to process the order. Once the review is complete your order will be submitted for processing.
- Processing Error:
- There is a payment discrepancy on your order that may have been caused due to an order revision or payment problem. The ECS Tuning Billing Department will contact you to resolve the issue. Once payment is confirmed your order will be processed by the warehouse.
- Waiting for ISC
(In Store Credit):
- Your replacement order has been placed, however we are waiting to receive your return so that we may process the payment on your replacement order.
- Customer Service:
- You have selected product(s) that requires ECS Tuning to contact you prior to processing your order or we've encountered some problem with completing your order. Possible issues are changes in part applications, including parts that are no longer available, price changes, shipping issues and incomplete payment or other order information. We will contact you to verify necessary information and discuss alternatives.
- Back Order:
- One or more parts on your order are currently unavailable without an accurate ETA.
- Extended Lead:
- One or more parts on your order must be ordered from a supplier with an ETA exceeding thirty-one days.
- Inventory Adjustment:
- The physical counts for one or more of the products you have ordered is incorrect and replacement items must be ordered. The ECS Tuning Customer Service Department will contact you if this error exists.
- Your order has been held because it cannot be completed by our automated system. This could be the result of a payment or shipping address problem. Your order is under review and you may be contacted by ECS for additional information.
- Product Inbound:
- One or more products on your order are en route from a supplier. Your order will be ready for shipment as soon as the ordered parts arrive at our warehouse. Please review the ETA provided on your Account page for the expected ship date.
- Warehouse Transfer:
- One or more of your products on your order are en route to our warehouse and will be processed for shipment within 48 hours (2 business days) excluding weekends. Please review the ETA provided on your My Account page for the expected ship date.
- Your order is being picked by the warehouse for shipment. Orders cannot be revised at this stage in the ordering process.
- Your order has been picked and is ready for shipment once a shipping label is assigned. Orders cannot be revised at this stage in the ordering process.
- World Ease:
- Your order has been packaged and is awaiting pick-up from UPS. These bulk shipments are picked up by UPS on Wednesday and Friday every week at our location. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.
- Direct Ship:
- Your order has been submitted to the vendor. Once tracking information is provided from the vendor, your order will be updated on your account page, and the order will be marked shipped.
- Your order has been packaged and a shipping label has been assigned. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.
Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state local and environmental laws prior to ordering and installing a product. ECS Tuning is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, state, local or environmental laws prior to ordering and installing a product.
100% Satisfaction Guarantee
ECS Tuning has one goal in mind and that is to make sure that our customers receive the industry's highest level of customer satisfaction and support during all phases of the customer's experience.
- Did you change your plans?
- Did you sell your car?
- Did you order the incorrect product?
We understand that things can change unexpectedly and that mistakes can happen. ECS Tuning will provide its customers with a Satisfaction Guarantee return policy for all qualifying new and unused products. If a product is returned within 90 days of the original ship date you are eligible for a refund to the original payment method(s) used. Any returns made after 90 days but not exceeding 1 year from the date of purchase will qualify for an ECS Tuning in store credit.
- Are you experiencing quality issues with a product after installation?
- Has the product that you ordered failed?
ECS Tuning wants to make sure that all products meet your expectations both before and after installation. Contact our Customer Service Team who will be happy to take care of you regarding any warranty claims or questions you may have.
Returns and Exchanges
New/Unused Product Returns
ECS Tuning will accept returns for unused products that are normally stocked within 1 year from the time that the order was shipped. If a product is returned within 90 days of the original ship date you are eligible for a refund to the original payment method used. Any returns made within the remaining return policy time frame will qualify for an ECS Tuning in store credit refund only. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. A restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 90 days.
Please contact our Customer Service Department to request an RMA number. Returns on non-stocking items are subject to a restocking fee of up to 15%.
See the Return Process below.
If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please contact our Customer Service Department to obtain an RMA number. We will investigate the cause of the fitment problem and will make any corrections that are needed. In the event that we find an error on our website or on behalf of an ECS Tuning Representative we will provide a label for your return. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.
Replacement orders will be shipped only to the address used on the original order. Shipping Charges are non-refundable.
Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts you have selected are appropriate for your vehicle. To ensure that you are ordering the correct products you must select your vehicle prior to ordering.
See the Return Process below.
Any domestic orders that are returned to ECS Tuning as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.
Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.
Some products offered by ECS Tuning may have a core charge deposit that is required during the initial purchase. In some cases, ECS Tuning is unaware of a core charge until after a product has been ordered. If a core charge is required after the product has been ordered, ECS Tuning may contact the customer to inform them of the core charge. Core charges are usually combined with the initial cost of the product purchased and you may qualify for a core refund if the product is returned. Please contact a Customer Service Representative to obtain an RMA number.
In order to receive core credit, the product must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to ECS Tuning in the original OEM package in which the original product was sent.
ECS Tuning inspects all products that are returned for core credit and reserves the right to determine if the core returned qualifies for core credit. Cores that are not returned in the original packaging will not qualify for core credit. ECS Tuning does not accept junkyard cores. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the core is denied for core credit, the customer is responsible for the cost of having the item returned.
Please allow an ample amount of time for core charges to be processed, as ECS Tuning needs to inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within thirty days of original purchase.
Shipping Charges are non-refundable.
See the Return Process below.
What type of return will you be making today? Be sure to follow the instructions outlined above.
- New or Unused Product (RMA is required)
- Application or Product Fitment Error (RMA is required)
- Product Warranty (RMA is required)
- Product Core (RMA is required)
- Print our RMA Form.
- Fill it out completely and be sure to include it with your return before it is shipped back to ECS Tuning.
- Prepare your return shipment.
- Be sure to safely ship your package back to ECS Tuning with ample packaging.
- Write your RMA number on the outside of the package(s) being returned. Customers returning new products can simply write "Return: Order [enter your order number]".
- Ship your return.
- Take the package(s) that you are returning to a shipping carrier of your choice. We recommend keeping the tracking number in order to track your return.
All Returns must be shipped to:
- ECS Tuning Inc.
- Attention Returns Department
- RMA# (Required)
- 1000 Seville Road
- Wadsworth, Ohio 44281
Refunds will be processed to the original payment method used on the order or to an in store credit, respective to the type of return that is made as well as any pre-existing arrangements with an ECS Tuning Customer Service Representative. In the event that multiple forms of payment were used, we will refund the value to an in store credit. Returns on non-stocking items may be charged a restocking fee of up to 15%. In the event that a return label is provided, these charges may be deducted from the total refund you receive.
Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. ECS Tuning will not accept COD deliveries.
All in store credit balances will expire after one year from the original purchase date.
ECS Tuning offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact ECS Tuning in order to obtain RMA # for any warranty transaction.
Genuine (OEM) products must be installed by a certified dealership or reputable repair facility in order for the product to be covered for warranty. It is recommended to keep any receipts/invoices on file in the event that you need to request a warranty. Genuine products sold outside of the contiguous US are sold as is with no expressed or implied warranty.
Due to the possible rapid failure or misdiagnosis of some products ECS Tuning excludes the following products from the warranty above:
- Brake components* (Brake pads, rotors, etc.)
- Clutch Components* (Flywheels, disk, pressure plate, etc.)
- Electrical Components* (Sensors, switches, bulbs, etc.)
*In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.
All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.
Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and ECS Tuning must return the product(s) at the expense of the customer.
ECS Tuning is not responsible for any damages that may have occurred by using the products that we sell. ECS Tuning does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by ECS Tuning including labor or product coverage. ECS Tuning will only replace the defective product that was originally purchased from ECS Tuning, once the CSD has verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the original address that the items were shipped to.
The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.
Click Here to see the Return Process
Alzor warrants all wheels against original manufacturing defects, for as long as the original purchaser owns the wheel. Alzor warrants the wheel finish against defects for one year from date of purchase, excluding damage caused by mounting, road debris, corrosion, or wear and tear.
Alzor wheels are covered by a Limited Lifetime Warranty. Should your wheel fail to perform, it may be returned for a product of equal value. Returns must be accompanied by the original sales receipt.
With the Alzor Limited Warranty, the purchaser is given specific legal rights. In addition, you may be eligible for additional rights, which vary by state. The laws on limitation of warranties and consequential, incidental or special damages are not permissible in certain states.
The Limited Warranty does not extend to any product, except when purchased for personal use. Wheels that have been engaged in motorsports or commercial use are not covered under our Limited Warranty. No warranty is extended beyond these described herein. Products not manufactured by Alzor are not warranted by Alzor.
Disclaimers and Limitations
Alzor makes no representation of any other kind, expressed or implied, regarding products manufactured or distributed, of merchantability, or any other matter. Alzor is not liable for injury, incidental or consequential damages and losses incurred from the use of their wheels.
Representatives of Alzor have no authority to amend the warranty contained herein.
The product price is in consideration of limiting Alzor liability for products manufactured or distributed.
Click Here to see the Return Process
Schwaben tools takes pride in offering quality tools to it's customers. With this in mind, any tool branded under the Schwaben name carries a LIMITED WARRANTY against defects in craftsmanship or materials.
This warranty is subject to the disclaimers and limitations on liability described below. This LIMITED WARRANTY gives you specific legal rights. You may also have other rights, which vary by state. Some states do not allow the limitation or exclusion of incidental or consequential damages, or the duration of implied warranties.
Schwaben hand tools are covered by a limited lifetime warranty. Should your tool fail to perform, it may be returned for a product of equal or greater value. Returns must be accompanied by the original sales receipt.
Air Tools, Hydraulic Tools
Schwaben warranties their products to be free from defects in craftsmanship and materials under normal use. Defective products will be replaced up to 90 days from the purchase date. During this period, tools may be returned for a free replacement when accompanied by the original sales receipt. Following the initial 90 day period, and up to 1 year from the date of purchase, Schwaben will replace tools that, when examined, are found to be defective.
Torque Wrenches, Torque Limiting Impact Sockets, Universal Belt Tensioning Gauges and Digital Tire Gauges
Schwaben warranties their precision tools that are properly calibrated and serviced. These tools are guaranteed to be free from defects in craftsmanship and materials for a 90 day period from the purchase date. During this period, tools may be returned for a free replacement when accompanied by the original sales receipt. Following the initial 90 day period, and up to 1 year from the date of purchase, Schwaben will replace tools that, when examined, are found to be defective.
These warranties only extend to the original retail purchaser and are subject to disclaimers and limitations. Tools found to be damaged through misuse, modification, neglect or accident will not be covered. The sole remedy for a defective tool is listed above.
Disclaimers and Limitations
This LIMITED WARRANTY does not extend to a product manufactured by Schwaben that in Schwabens' judgment was improperly used, altered, abused, or repaired by others. Tools that have been engaged in commercial or business use are not covered under our LIMITED WARRANTY. There is no warranty that extends beyond those described herein. Products not manufactured by Schwaben are not warranted by Schwaben.
Schwaben makes no representations of any other kind, express or implied, regarding products manufactured or distributed, of merchantability, fitness for a particular purpose, or any other matter. Schwaben is not liable for incidental or consequential costs or losses incurred by the product purchaser or user.
Agents of Schwaben have no authority to make representations of any sort beyond those contained herein.
The product price is in consideration of limiting Schwaben liability for products manufactured or distributed.
Click Here to see the Return Process
Damaged/Missing Items in Shipment
If you've received a damaged product you MUST notify the Customer Service Department (CSD) within thirty days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.
If you are missing any products from your order, you MUST notify the CSD within thirty days of receiving the items. If you fail to report damaged and/or missing items in your shipment within thirty business days of receiving the package, replacement products will not be shipped out under any circumstances. Failure to report missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.
Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.
Replacement orders will be placed as soon as we are informed of the damaged package pending the authorization provided by the shipping carrier you have selected on the original order. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please be sure to cooperate with the investigation and any questions that the carrier may have during this time. ECS Tuning will only provide replacement products for damaged or missing products. ECS Tuning will not provide refunds for any damaged or missing product under any circumstances.
Shipping Charges are non-refundable.
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within thirty days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of ECS Tuning. ECS Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete.
ECS Tuning will not provide refunds for any lost package under any circumstances.
Shipping Charges are non-refundable.