Website Terms of Use

While ECS Tuning strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, ECS Tuning cannot confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, ECS Tuning reserves the right to cancel or refuse an order at any time without notice. In most pricing or typographical error situations, ECS Tuning will contact you for further instruction or cancel your order with email and/or phone notification. Shipping price discrepancies may exist on any order regardless of size. If a shipping price discrepancy exists, ECS Tuning may contact the purchaser with revised shipping options. Prices and availability are subject to change without notice.

ECS Tuning reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases we must contact you to obtain and verify additional information before accepting an order. If your order is canceled for any reason or additional information is required, ECS Tuning may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order. Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days. Special order and/or No Cancel-No Return items will require full non-refundable payment before the order is placed with our suppliers. Under no circumstances will this value be refundable in the event that the order does not ship due to customer cancellation or refusal at the time of delivery.

Some of the aftermarket accessories and parts (including but not limited to lighting, performance, appearance, etc) offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state and local laws prior to ordering and installing a product. ECS Tuning is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, local and state laws prior to ordering and installing a product.

International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by ECS Tuning. ECS Tuning is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, ECS Tuning will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. ECS Tuning will not be held responsible for any abandoned packages due to these circumstances.

Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by ECS Tuning will be charged to the customer. ECS Tuning is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. ECS Tuning is not responsible for fluctuations in currency value.

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from ECS Tuning.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

ECS Tuning strives to ship "In-Stock" orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. ECS Tuning will only ship an order once it is 100% in stock. ECS Tuning does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your ECS Tuning Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. ECS Tuning does not guarantee ship dates as delivery times are subject to change. All shipping times are based on our Monday through Friday business hours.

Free shipping items only apply for customers shipping within the Continental US (48 states).

Inventory Stocking Descriptions:

• In Stock: Usually ships within 24 hours / one business day.
• Ships in 1-3 days: This product is sourced from a local supplier and will usually ship within the time frame shown, meaning that your order would not ship from our location for at least 1-3 days. This is not to be confused with the transit time from our warehouse to your location from the time the order was placed.
• Ships in 4-7 days: This product is sourced from a local supplier and will usually ship within the time frame shown, meaning that your order would not ship from our location for at least 4-7 days. This is not to be confused with the transit time from our warehouse to your location from the time the order was placed.
• Direct Ship: Item ships from an alternate warehouse. Shipping times may vary per location.
• Back Order: This part is currently on order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered items will ship as soon as possible in their received order as product becomes available. An alternate or equivalent product may be available. Please contact the ECS Tuning Sales Team if you have any questions.
• On Order (ETA): This product is currently on order with our supplier. An ETA (estimated time of arrival) will be listed on the description.
• Special Order (ETA): This product is a special order item. This product will be ordered once your order has been placed. An estimated time of arrival (ETA) based on the expected delivery time from the vendor will be shown. Actual delivery time may vary.

Received: The part(s) on your order are in stock and should be processed by our shipping department within 24 hours (1 business day).

Wire Transfer: You've opted to pay the balance of your order by bank or wire transfer. When the money is received from the sending bank or financial institution, your order will be processed.

Order Review: Your order is currently under review by our Billing Department and we may contact you if additional information is needed to process the order. Once the review is complete your order will be submitted for processing.

Processing Error: We have run into a problem while processing payment on your order. The ECS Tuning Billing Department will contact you to resolve the issue. Once payment is confirmed your order will be processed by the warehouse.

Waiting for ISC (In Store Credit): Your replacement order has been placed, however we are waiting to receive your return so that we may process the payment on your replacement order.

Customer Service: You have selected product that requires ECS Tuning to contact you prior to processing your order or we've encountered some problem with completing your order. Possible issues are changes in part applications, including parts that are no longer available, price changes, shipping issues and incomplete payment or other order information. We will contact you to verify necessary information and discuss alternatives.

Back Order: One or more parts on your order are currently unavailable without an accurate ETA.

Extended Lead: One or more parts on your order must be ordered from a supplier with an ETA exceeding thirty-one days.

Inventory Adjustment: The physical counts for one or more of the products you have ordered is incorrect and replacement items must be ordered. The ECS Tuning Customer Service Department will contact you if this error exists.

Holding: Your order has been held because it cannot be completed by our automated system. This could be the result of a payment or shipping address problem. Your order is under review and you may be contacted by ECS for additional information.

Product Inbound: One or more items on your order are en route from a supplier. Your order will be ready for shipment as soon as the ordered parts arrive at our warehouse. Please review the ETA provided on your Account page for the expected ship date.

Warehouse Transfer: One or more of your items on your order are en route to our warehouse and will be processed for shipment within 48 hours (2 business days). Please review the ETA provided on your Account page for the expected ship date.

Picking: Order is being picked by the warehouse for shipment. Orders cannot be revised at this stage in the ordering process.

Picked: Your order has been picked and is ready for shipment once a shipping label is assigned. Orders cannot be revised at this stage in the ordering process.

Shipped: Your order has been packaged and a shipping label has been assigned. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.

ECS Tuning only accepts returns within 30 days from the time the order was shipped. All returns must be authorized by a member of the Customer Service Department (CSD), who will provide an RMA# (Return Merchandise Authorization) specific to the return in question. The return form must be filled out entirely. If your return is not authorized by the CSD, ECS Tuning will refuse the delivery of your return and will assume no responsibility of receiving the package.

All returns are subject to a 15% restocking fee. ECS Tuning may provide a store credit in lieu of a refund to the original payment method used by mutual agreement with the customer. This is to be authorized with the CSD when setting up the return. All parts must be returned in new condition in the original packaging that the products were shipped in, including any identifying stickers, manuals or manufacturer information. If the item was shipped in a sealed container, that item must be returned in that same sealed container without evidence of tampering. ECS Tuning reserves the right to inspect all returned items, and may deny a return based on our inspection of the product.

ECS Tuning does not accept returns on the following items:

• Non-Stocking Items (i.e. products that are not regularly stocked.)
• Special Order Parts, commonly referred to as No Cancel / No Return products
• Electronic items (i.e. Any products that are controlled by or contains electronic components)
• VIN coded products (i.e. items ordered specifically for your VIN)
• Body / Exterior Automotive Panels (i.e. Bumper, Fender, Valance, etc.)
• Clearance / On Sale Items
• Limited Quantity Sale Items
• Scratch and Dent Items

Any domestic orders that are returned to ECS Tuning as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee. Any international orders that are refused or returned to ECS Tuning may be subject to additional charges for shipping, handling, duties, fees and taxes. All international returns must be shipped with duties, fees and taxes prepaid by the sender. ECS Tuning reserves the right to refuse delivery of packages that require payment of duties, fees and taxes that have not been prepaid by the sender.

All In-Store Credits will expire one calendar year from the issue date.

Any product(s) that are returned due to vehicle application errors, shipping errors, product warranty and/or damage claims will be considered on a case by case basis. Customers are responsible for the cost of returning any item to ECS Tuning. In the event that we provide parts that were different from what was ordered, ECS Tuning is only responsible for shipping those items back to the address used on the original order. Customers are responsible for checking the product application guide prior to ordering any item(s) to verify that the parts you have selected are appropriate for your vehicle.

All returns must be sent to:
ECS Tuning Inc.
Attention Returns Department
RMA#: {Your Return Merchandise Authorization Number}
1000 Seville Rd
Wadsworth, Ohio 44281

Your RMA# must be visible on the outside of the returned package for proper return processing. Failure to follow the return process may result in the loss of your product, a delay of your refund and/or refusal of the package at the time of delivery. It is recommended that you save the tracking number for your return shipment in the event that the package is misplaced or lost, so that you may file a claim with the shipping carrier you have chosen.

Note: All store credit balances will expire after one year from the original purchase date.

ECS Tuning strives to provide the highest quality products to our customers. Warranties are non-transferable, and only apply to the original purchaser of the part(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

All items returned for warranty inspection are subject to testing within our company and in some cases may require that the parts are sent to the manufacturer for inspection and testing. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. ECS Tuning will not, under any circumstances, provide a warranty replacement part until the testing process is complete. Customers who bypass our warranty policy and purchase replacement products prior to the receipt of warranty confirmation must understand that a warranty is not guaranteed until the inspection is complete. In some cases warranties will be denied and ECS Tuning must return the item(s) at the expense of the customer.

ECS Tuning is not responsible for any damages that may have occurred by using the products that we sell. ECS Tuning does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to goods sold by ECS Tuning including labor or parts coverage. ECS Tuning will only replace the defective item that was originally purchased from ECS Tuning, once the CSD has verified that this part is faulty. Parts or products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement parts to the original address that the items were shipped to originally.

ECS Tuning offers a one year warranty against manufacturer defects for mechanical items, unless otherwise noted on our website. Clearance and Scratch-and-Dent items do not carry a warranty and all sales are final. Due to the possible rapid failure or misdiagnosis of some products, ECS Tuning will not offer warranty coverage on electrical components or wearable mechanical items including but not limited to; air mass sensors, oxygen sensors, light bulbs, brake rotors, brake pads, clutch pressure plates, clutch disks and/or flywheels.

If you've received a damaged item, you MUST notify the Customer Service Department (CSD) within five business days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken items until the shipping carrier completes the investigation.

If you are missing any items from your order, you MUST notify the CSD within five business days of receiving the items. If you fail to report damaged and/or missing items in your shipment within five business days of receiving the package, replacement items will not be shipped out under any circumstances.

Replacement orders will be placed pending the authorization provided by the shipping carrier you have selected on the original order. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. Please note that this is the policy of the shipper and not of ECS Tuning. ECS Tuning will only provide replacement parts for damaged or missing items. ECS Tuning will not provide refunds for any damaged or missing item under any circumstances. ECS Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete. ECS Tuning will not, under any circumstances, provide a lost package replacement part until the investigation process is complete. Customers who bypass our Damaged/Missing Items policy and purchase replacement products prior to the receipt of shipping claim confirmation must understand that a credit is not guaranteed until the shipping carrier investigation is complete.

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us right away so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement parts will not be sent until the shipping carrier terminates the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. Please note that this is the policy of the shipper and not of ECS Tuning. ECS Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

ECS Tuning will not provide refunds for any lost package under any circumstances.

Some products offered by ECS Tuning may have a core charge deposit that is required during the initial purchase. In some cases, ECS Tuning is unaware of a core charge until after an item has been ordered. If a core charge is required after the item has been ordered, ECS Tuning may contact the customer to inform them of the core charge. Core charges are usually combined with the initial cost of the item purchased and you may qualify for a core refund if the item is returned. In order to receive core credit, the item must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to ECS Tuning in the original OEM package in which the replacement part was sent.

ECS Tuning inspects all items that are returned for core credit and reserves the right to determine if that product qualifies for core credit. Items that are not returned in the original packaging will not qualify for core credit. ECS Tuning does not accept junkyard cores. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the item is denied for core credit, the customer is responsible for the cost of having the item returned.

Please allow an ample amount of time for core charges to be processed, as ECS Tuning needs to inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within thirty days of original purchase.