Pricing or Typographical Errors

While ECS Tuning strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, ECS Tuning cannot confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, ECS Tuning reserves the right to cancel or refuse an order at any time without notice. In most pricing or typographical error situations, ECS Tuning will contact you for further instruction or cancel your order with email and/or phone notification. Shipping price discrepancies may exist on any order regardless of size. If a shipping price discrepancy exists, ECS Tuning may contact the purchaser with revised shipping options. Prices and availability are subject to change without notice.

Gift Card Policy

ECS Tuning Gift Cards may only be used for making purchases with ECS Tuning. Gift Card balances cannot be redeemed for cash or applies as payments to any account unless required by law. Gift Cards and the value associated with that gift card will not be replaced if the card is lost, stolen or destroyed. This policy applies for both ECS Tuning Gift Cards (plastic form) and ECS Tuning Virtual Gift Cards alike.

ECS Tuning Virtual Gift Cards can be claimed by the original buyer and can be sent as a gift to any recipient the original buyer wishes to send it to. All ECS Tuning Virtual Gift Cards must be activated before it can be applied as payment towards an order. These ECS Tuning Virtual Gift Cards are transmitted electronically through e-mail, and can be forwarded electronically to other parties at the discretion of the card owner.

ECS Tuning highly recommends that all buyers keep the original gift card in their possession until the order is delivered. In the event that a refund is needed, all refunds are processed to the original payment method. ECS Tuning will not replace the refunded value should the original card be misplaced or discarded.

All ECS Tuning Gift Cards should be treated like cash and should be protected accordingly.

Order Acceptance

ECS Tuning reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases we must contact you to obtain and verify additional information before accepting an order. If your order is canceled for any reason or additional information is required, ECS Tuning may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.

If this is your first order with ECS Tuning, it is required that your first orders be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.

Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.

Special order and/or No Cancel-No Return items will require full non-refundable payment before the order is placed with our suppliers. Under no circumstances will this value be refundable in the event that the order does not ship due to customer cancellation or refusal at the time of delivery.

Orders containing any part marked as "Direct Ship", or any order with a status of "Direct Ship", cannot be cancelled once placed. These orders have open PO's with the vendors fulfilling the orders, and as such, cancellations cannot be processed. Our staff would be more than happy to provide RMA for any parts that are no longer needed, once they have been delivered.

International Orders

Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by ECS Tuning will be charged to the customer. ECS Tuning is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. ECS Tuning is not responsible for fluctuations in currency value.

International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by ECS Tuning. ECS Tuning is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, ECS Tuning will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. ECS Tuning will not be held responsible for any abandoned packages due to these circumstances.

Site Security

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from ECS Tuning.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).

Copyrights and Intellectual Property

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

Shipping and Stock Status Policy

ECS Tuning strives to ship "In-Stock" orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. ECS Tuning will only ship an order once it is 100% in stock. ECS Tuning does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your ECS Tuning Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. ECS Tuning does not guarantee ship dates as delivery times are subject to change. Free shipping items only apply for customers shipping within the contiguous US (48 states).

All shipping times are based on our Monday through Friday business hours. Orders will not be shipped from our facility on Saturday or Sunday. Shipping Charges are non-refundable.

Inventory Stocking Descriptions:

In Stock:
Usually ships within 24 hours / one business day excluding weekends.
Ships in [# of days]:
This product is sourced from a local supplier and will usually ship within the time frame shown, meaning that your order would not ship from our location until those products are received within the given timeframe. This is not to be confused with the transit time from our warehouse to your location from the time the order was placed.
Available/Direct Ship:
Product ships from an alternate warehouse. Shipping times may vary per location.
Back Order:
This product is currently on back order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered products will ship as soon as possible as products become available. An alternate or equivalent product may be available. Please contact the ECS Tuning Sales Team if you have any questions.
On Order [ETA]:
This product is currently on order with our supplier. An ETA (estimated time of arrival) will be listed on the description.

Online Order Status Key:

Received:
The product(s) on your order are in stock and should be processed by our shipping department within 24 hours excluding weekends (1 business day).
Wire Transfer:
You've opted to pay the balance of your order by bank or wire transfer. When the money is received from the sending bank or financial institution, your order will be processed.
Order Review:
Your order is currently under review by our Billing Department and we may contact you if additional information is needed to process the order. Once the review is complete your order will be submitted for processing.
Processing Error:
There is a payment discrepancy on your order that may have been caused due to an order revision or payment problem. The ECS Tuning Billing Department will contact you to resolve the issue. Once payment is confirmed your order will be processed by the warehouse.
Waiting for ISC
(In Store Credit):
Your replacement order has been placed, however we are waiting to receive your return so that we may process the payment on your replacement order.
Customer Service:
You have selected product(s) that requires ECS Tuning to contact you prior to processing your order or we've encountered some problem with completing your order. Possible issues are changes in part applications, including parts that are no longer available, price changes, shipping issues and incomplete payment or other order information. We will contact you to verify necessary information and discuss alternatives.
Back Order:
One or more parts on your order are currently unavailable without an accurate ETA.
Extended Lead:
One or more parts on your order must be ordered from a supplier with an ETA exceeding thirty-one days.
Inventory Adjustment:
The physical counts for one or more of the products you have ordered is incorrect and replacement items must be ordered. The ECS Tuning Customer Service Department will contact you if this error exists.
Holding:
Your order has been held because it cannot be completed by our automated system. This could be the result of a payment or shipping address problem. Your order is under review and you may be contacted by ECS for additional information.
Product Inbound:
One or more products on your order are en route from a supplier. Your order will be ready for shipment as soon as the ordered parts arrive at our warehouse. Please review the ETA provided on your Account page for the expected ship date.
Warehouse Transfer:
One or more of your products on your order are en route to our warehouse and will be processed for shipment within 48 hours (2 business days) excluding weekends. Please review the ETA provided on your My Account page for the expected ship date.
Picking:
Your order is being picked by the warehouse for shipment. Orders cannot be revised at this stage in the ordering process.
Picked:
Your order has been picked and is ready for shipment once a shipping label is assigned. Orders cannot be revised at this stage in the ordering process.
World Ease:
Your order has been packaged and is awaiting pick-up from UPS. These bulk shipments are picked up by UPS on Wednesday and Friday every week at our location. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.
Direct Ship:
Your order has been submitted to the vendor. Orders cannot and will not be cancelled once in this status as PO's have already been submitted for processing. Once tracking information is provided from the vendor, your order will be updated on your account page, and the order will be marked shipped.
Direct Shipped:
A purchase receipt for your order has been received from the vendor. Orders cannot and will not be cancelled once in this status as PO's have already been submitted for processing. This order has now shipped from that vendor, and can no longer be revised.
Shipped:
Your order has been packaged and a shipping label has been assigned. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.

Product Disclaimer

Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state local and environmental laws prior to ordering and installing a product. ECS Tuning is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, state, local or environmental laws prior to ordering and installing a product.

100% Satisfaction Guarantee

ECS Tuning has one goal in mind and that is to make sure that our customers receive the industry's highest level of customer satisfaction and support during all phases of the customer's experience.

  • Did you change your plans?
  • Did you sell your car?
  • Did you order the incorrect product?

We understand that things can change unexpectedly and that mistakes can happen. ECS Tuning will provide its customers with a Satisfaction Guarantee return policy for all qualifying new and unused products. If a product is returned within 90 days of the original ship date you are eligible for a refund to the original payment method(s) used. Any returns made after 90 days but not exceeding 1 year from the date of purchase will qualify for an ECS Tuning in store credit.

  • Are you experiencing quality issues with a product after installation?
  • Has the product that you ordered failed?

ECS Tuning wants to make sure that all products meet your expectations both before and after installation. Contact our Customer Service Team who will be happy to take care of you regarding any warranty claims or questions you may have.

Returns and Exchanges

New/Unused Product Returns

ECS Tuning will accept returns for unused products that are normally stocked within 1 year from the time that the order was shipped. If a product is returned within 90 days of the original ship date you are eligible for a refund to the original payment method used. Any returns made within the remaining return policy time frame will qualify for an ECS Tuning in store credit refund only. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. A restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 90 days.

Please contact our Customer Service Department to request an RMA number. Returns on non-stocking items are subject to a restocking fee of up to 15%.

See the Return Process below.

Application/Fitment Issues

If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please contact our Customer Service Department to obtain an RMA number. We will investigate the cause of the fitment problem and will make any corrections that are needed. In the event that we find an error on our website or on behalf of an ECS Tuning Representative we will provide a label for your return. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.

Replacement orders will be shipped only to the address used on the original order. Shipping Charges are non-refundable.

Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts you have selected are appropriate for your vehicle. To ensure that you are ordering the correct products you must select your vehicle prior to ordering.

See the Return Process below.

Refused Packages

Any domestic orders that are returned to ECS Tuning as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.

Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.

Core Charge

Some products offered by ECS Tuning may have a core charge deposit that is required during the initial purchase. In some cases, ECS Tuning is unaware of a core charge until after a product has been ordered. If a core charge is required after the product has been ordered, ECS Tuning may contact the customer to inform them of the core charge. Core charges are usually combined with the initial cost of the product purchased and you may qualify for a core refund if the product is returned. Please contact a Customer Service Representative to obtain an RMA number.

In order to receive core credit, the product must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to ECS Tuning in the original OEM package in which the original product was sent.

ECS Tuning inspects all products that are returned for core credit and reserves the right to determine if the core returned qualifies for core credit. Cores that are not returned in the original packaging will not qualify for core credit. ECS Tuning does not accept junkyard cores. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the core is denied for core credit, the customer is responsible for the cost of having the item returned.

Please allow an ample amount of time for core charges to be processed, as ECS Tuning needs to inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within thirty days of original purchase.

Shipping Charges are non-refundable.

See the Return Process below.

Return Process

What type of return will you be making today? Be sure to follow the instructions outlined above.

  • New or Unused Product (RMA is required)
  • Application or Product Fitment Error (RMA is required)
  • Product Warranty (RMA is required)
  • Product Core (RMA is required)
  1. Print our RMA Form.
    • Fill it out completely and be sure to include it with your return before it is shipped back to ECS Tuning.
  2. Prepare your return shipment.
    • Be sure to safely ship your package back to ECS Tuning with ample packaging.
    • Write your RMA number on the outside of the package(s) being returned. Customers returning new products can simply write "Return: Order [enter your order number]".
  3. Ship your return.
    • Take the package(s) that you are returning to a shipping carrier of your choice. We recommend keeping the tracking number in order to track your return.

All Returns must be shipped to:

  • ECS Tuning
  • Attention Returns Department
  • RMA# (Required)
  • 1000 Seville Road
  • Wadsworth, Ohio 44281

Refunds will be processed to the original payment method used on the order or to an in store credit, respective to the type of return that is made as well as any pre-existing arrangements with an ECS Tuning Customer Service Representative. In the event that multiple forms of payment were used, we will refund the value to an in store credit. Returns on non-stocking items may be charged a restocking fee of up to 15%. In the event that a return label is provided, these charges may be deducted from the total refund you receive.

Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. ECS Tuning will not accept COD deliveries.

All in store credit balances will expire after one year from the original purchase date.

Product Warranty

Select Brand

ECS Warranty

ECS Tuning offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact ECS Tuning in order to obtain RMA # for any warranty transaction.

Genuine (OEM) products sold or shipped outside of the US are sold as is with no expressed or implied warranty.

Items ordered with clearance pricing or "limited time sale" transactions do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.

Due to the possible rapid failure or misdiagnosis of some products ECS Tuning excludes the following products from the warranty above:

  • Brake components* (Brake pads, rotors, etc.)
  • Clutch Components* (Flywheels, disk, pressure plate, etc.)
  • Electrical Components* (Sensors, switches, bulbs, etc.)

*In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.

All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not responsible for any damages that may have occurred by using the products that we sell. ECS Tuning does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by ECS Tuning including labor or product coverage. ECS Tuning will only replace the defective product that was originally purchased from ECS Tuning, once the CSD has verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the original address that the items were shipped to.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process

ECS Tuning Branded Products


 

ECS Tuning products are covered by a limited one-year warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. This does not apply to ECS Tuning Assembled Kits or wear items, such as brake pads, rotors, clutches, etc.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.



Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process

Alzor Warranty

Alzor wheels are covered by a limited lifetime warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Wheels that have been engaged in motorsports or commercial use are not covered under our limited lifetime warranty.

In addition, Alzor wheels are covered with a one-year warranty for the wheel finish, excluding any damaged caused during the tire mounting, wheel mounting, road debris, corrosion or normal wear and tear.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.



Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process

Schwaben Warranty


 

Hand Tools

Schwaben hand tools are covered by a limited lifetime warranty against defects or workmanship, unless otherwise noted. Should your tool fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.



Other Schwaben Products

Schwaben specialty products are covered by a limited one-year warranty unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.



Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process

Ziza Warranty


 

Ziza Products

Ziza products are covered by a limited lifetime warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.



Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process

Bremmen Warranty


 

Bremmen Products

Bremmen products are covered by a limited one-year warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.



Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process

Damaged/Missing Items in Shipment

If you've received a damaged product you MUST notify the Customer Service Department (CSD) within twenty-one days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

If you are missing any products from your order, you MUST notify the CSD within thirty days of receiving the items. If you fail to report damaged and/or missing items in your shipment within thirty business days of receiving the package, replacement products will not be shipped out under any circumstances. Failure to report missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Replacement orders will be placed as soon as we are informed of the damaged package pending the authorization provided by the shipping carrier you have selected on the original order. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please be sure to cooperate with the investigation and any questions that the carrier may have during this time. ECS Tuning will only provide replacement products for damaged or missing products. ECS Tuning will not provide refunds for any damaged or missing product under any circumstances.

Shipping Charges are non-refundable.

Lost Packages

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within twenty-one days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of ECS Tuning. ECS Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

ECS Tuning will not provide refunds for any lost package under any circumstances.

Items ordered with clearance or "limited time sale" transactions do not qualify for replacement of an equal item when they are found to be damaged. These items are sold as is, no warranty as they are not replaceable. In the event that a clearance item or limited quantity sale item is damaged in shipment, we will only be able to refund the customer based on the purchase price of the transaction.

Shipping Charges are non-refundable.

2018 VW GTI Sweepstakes

THE ECS TUNING 2018 VW GTI SWEEPSTAKES
("PROMOTION" OR THE "SWEEPSTAKES")
SPONSORED BY ECS TUNING, LLC ("ECS TUNING" OR THE "SPONSOR")

OFFICIAL RULES

NO PURCHASE OR PAYMENT NECESSARY. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCE OF WINNING. PROMOTION IS OPEN TO LEGAL RESIDENTS OF THE 48 CONTIGUOUS UNITED STATES (EXCLUDING ALASKA, HAWAII, US TERRITORIES AND POSSESSIONS) AND THE DISTRICT OF COLUMBIA, 18 YEARS OF AGE OR OLDER AT TIME OF ENTRY INTO THE SWEEPSTAKES. VOID WHERE PROHIBITED BY LAW.

PROMOTION PERIOD: The ECS Tuning 2018 VW GTI Sweepstakes (the "Sweepstakes") begins at 12:01:00 a.m. Eastern Standard Time ("EST") on March 12, 2018 and ends at 11:59:59 p.m. EST on June 30, 2018 (the "Promotion Period").

ELIGIBILITY: Open to legal residents of the 48 Contiguous United States and the District of Columbia, 18 years of age or older at time of entry into the Sweepstakes. Void in Alaska, Hawaii, All US Territories and Possessions, and where prohibited or restricted by law. Employees, board members, advisory committee members, directors, officers, or agents of ECS Tuning (the "Sponsor"), their affiliates, subsidiaries, advertising and promotion agencies, or any other suppliers to Sponsor and the immediate families (spouse, parent, child, sibling and their respective spouses, regardless of where they reside) and persons living in households of each, whether or not related are ineligible. ECS Tuning wholesale accounts and their employees are not eligible to enter. All federal, state, and local laws and regulations apply.

HOW TO ENTER: There are two (2) ways to enter:

1) During the promotion period stated above, eligible individuals who make an on-line purchase on Sponsor's website at www.ECSTuning.com will receive one (1) Sweepstakes entry for each $50.00 spent (example: purchase $500 of product from www.ECSTuning.com and receive 10 entries into the Sweepstakes). Upon completion of each on-line purchase, Customer/Entrant is automatically enrolled in the Sweepstakes and as such accepts these Official Rules. If identified as a potential Winner, Entrant may opt-out of accepting the prize. No limit on number of entries received with a purchase on www.ECSTuning.com . ECS Tuning Gift card purchases are not eligible towards entries earned.

2) Alternate means of entry: To enter without purchase, print your name, address, e-mail address, telephone number, date of birth, current vehicle owned, including: year, make, model and sub-model, on a 4x6 postcard, place in a #10 envelope with first-class postage and mail to: ECS TUNING 2018 VW GTI Sweepstakes, P.O. Box 488, Syosset, NY 11791-0488. Limit one (1) postcard per envelope) each postcard/envelope must be mailed individually - multiple/bulk mailings will not be accepted). Mail-in entries must be postmarked by June 22, 2018 and received no later than June 29, 2018. Earn 1 (one) entry per postcard. No limit on number of envelopes received. No photo copies, facsimiles or reproductions of mail-in entry requests will be accepted. Sponsor is not responsible for late, lost, damaged, stolen, incomplete, illegible, postage due, or misdirected entries. Proof of mailing does not constitute proof of delivery.

All information requested must be complete to be eligible.

By entering this sweepstakes, any personal information entrants submit will be disclosed to the Administrator and Sponsor and will be used only by ECS Tuning consistent with their privacy policy. Sponsor may use entrants' personal information, including postal and email addresses, to contact entrants regarding Sponsor related goods and services and any other offers and/or promotions that they believe might be of interest to entrants. (If you have previously asked us not to send you promotional emails, your entry into this promotion will cause you to receive emails related only to this promotion. ) Special Note: ECS Tuning will make no use of Entrant's telephone number or date of birth as a result of your Entry except to contact potential winner and to verify eligibility to enter.

Any information collected from the Promotion shall be used only in a manner consistent with the consent given by the Entrants at the time of entry, with these Official Rules, and with the Sponsor's Privacy Policy found at https://www.ecstuning.com/PrivacyPolicy/ .

PRIZE: One (1) Grand Prize: a new 2018 VW GTI. Approximate Retail Value ("ARV"), $30,800USD. Plus a *tax offset in the amount of $4,000 (in the form of a check). Total approximate retail value of Grand Prize: $34,800USD.

* Tax offset may be used at Winners discretion.

PRIZE DETAILS: Grand Prize winner is responsible for registration, license, title and insurance fees and any other expenses not listed related to acceptance and use of prize and must provide a valid driver's license and evidence of insurance prior to delivery. Grand Prize vehicle must be picked up by Winner, at address provided by Sponsor during notification process, on or about July 14, 2018 (unless otherwise agreed upon by Sponsor prior to pick-up). Sponsor to provide 1 (one) round coach air ticket to winner (from airport closest to Winner's home) to attend award ceremony and redeem vehicle (location of event to be determined). Sponsor to provide the following documents for Winner to get vehicle to final destination: Original Certificate of Title and Bill of Sale. Winner is responsible for all costs and fees associated with picking up prize (including but not limited to airfare, gas, temporary registration, insurance, towing fees, etc...). The prize is awarded "AS IS" and WITHOUT WARRANTY OF ANY KIND, express or implied, (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose). Failure to take delivery beyond agreed upon date could cause prize to be forfeited and awarded to an alternate. No substitution or transfer of prize permitted except at the sole discretion of the Sponsor. Prize Winner is responsible for the payment of taxes on the prize and for any other costs and expenses associated with the acceptance and use of the prize. Sponsor reserves the right to substitute a prize of equal or greater value at any time during the duration of the Sweepstakes.

DRAWING: A random drawing will be conducted on or about July 05, 2018, under the supervision of an independent judging organization, whose decisions are final on all matters relating to this Sweepstakes. Odds of winning the Grand Prize depend on the number of eligible entries received.

GENERAL RULES: Potential Grand Prize Winner will be notified by phone, email or mail on or about July 10, 2018. Potential Grand Prize winner (or parent/legal guardian if winner is a minor in their state of residence) will be required to sign and return an Affidavit of Eligibility/Publicity and Liability Release, (where legal) within two (2) days of notification attempt or prize will be forfeited and an alternate winner determined at random from among all eligible entries. If any potential prize winner is deemed a minor in his/her state of residence, prize will be awarded in the name of the winner's parent or legal guardian. If the potential Grand Prize winner does not return the required documents within the stated timeframe, the corresponding Winner will be disqualified and an alternate winner will be selected. Should the potential Winner (or any other alternate potential Winner) decide to decline the prize for any reason whatsoever, Sponsor shall have no further obligation to that potential Winner, and an alternate potential Winner will be selected, if time allows. Taxes related to the prize are the sole responsibility of the winner. Acceptance of a prize constitutes permission to the Sponsor and its agencies to use winner's name and/or likeness for purposes of advertising and trade without further compensation, unless prohibited by law. By accepting a prize, winner agrees to hold Releasees harmless against any and all claims and liability from any accident, loss or injury occurring from this promotion or in any way related to the prize or use/misuse thereof, or while traveling to and/or from a location to obtain or use a prize. No substitution or transfer of prize allowed, except at Sponsor's sole discretion. Releasees shall not be liable for any printing or other errors or for delays in mail service. All entries become the property of Sponsor and will not be acknowledged or returned. By participating in this promotion, entrants agree to be bound by these Official Rules and the decisions of the Sponsor, which are final and binding. Any questions, comments or complaints regarding the promotion are to be directed to the Sponsor at the address below.

INTERNET: Releasees and any Internet access or service providers are not responsible for incorrect or inaccurate entry of entry information, human or other error, technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any telephone network, computer equipment, software or any combination thereof, inability to access Web sites, or damage to a user's computer system (hardware or software) due to participation in this Sweepstakes. If Sponsor determines, in their sole discretion, that there is any suspected or actual electronic tampering with the Sweepstakes or if technical difficulties compromise the integrity of the Sweepstakes or if any non-compliance with the rules has occurred, Sponsor reserves the right to void the entries at issue and/or terminate the Sweepstakes and conduct a random drawing to award the Prizes using all eligible, non-suspect entries received in the applicable drawing pool as of the promotion end date. If the Sweepstakes is terminated due to tampering or technical difficulties prior to its end date, notice will be posted at www.ECSTuning.com. Any attempt to deliberately damage the content or operation of this Sweepstakes is unlawful and subject to legal action by the Sponsor or its agents. Entries will be deemed made by the authorized account holder of the e-mail address submitted at the time of entry. The "authorized account" holder is the natural person who is assigned to the e-mail address by an Internet access provider, online service provider, or other organization that is responsible for assigning e-mail addresses or the domain associated with the submitted e-mail address. Any online entries submitted by automated means, or third-party, will be disqualified. Entries will not be valid until received by Sponsor.

CHOICE OF LAW AND JURISDICTION: This Promotion is offered in the United States (excluding Alaska, Hawaii and US territories and Possessions) and is governed by the laws of the State of Ohio. By entering, entrants irrevocably consent to the sole and exclusive jurisdiction of the courts of the State of Ohio located in the county of Medina, Wadsworth, Ohio, for any action, suit or proceeding arising out of or relating to this Promotion.

WINNERS LIST: For the winner's list, available after July 18, 2018, visit www.ECSTuning.com.

SPONSOR: ECS Tuning, 1000 Seville Road, Wadsworth, Ohio 44281.

ADMINISTRATOR: Marden-Kane, Inc., 575 Underhill Blvd, Suite 222, Syosset, NY 11793.

Volkswagen of America, Inc. is not a Sponsor or Participant in this Sweepstakes.

©Copyright 2018 Marden-Kane Inc. All rights reserved. Entrants are hereby authorized to copy these Official Rules on the condition that it will be for the Entrant's personal use only.

Free Shipping On Orders $49 and Up Free Shipping

Items marked with a 'Free Shipping On Orders $49 and Up' logo may qualify for free standard economy ground shipping to the contiguous United States (48 states) for most orders with a value greater or equal to $49.00 USD. Oversized products and direct ship products are excluded from this offer unless otherwise noted.

Free Shipping Free Shipping Eligible

Items marked as 'Free Shipping' may qualify for free standard economy ground shipping to the contiguous United States (48 states). Oversized products and direct ship products are excluded from this offer unless otherwise noted.

The policies listed above are subject to change at any time without notice.

Product Review Posting Guidelines

ECS Tuning encourages our customers to share their personal feedback regarding the quality of the items ordered. We want customers to be able to make smart buying decisions based on the feedback shared by fellow buyers. Product feedback can be shared on ECSTuning.com, directly on the product details page. All product reviews submitted by customers will be reviewed to ensure that the Product Review Guidelines are being followed prior to being shared in a public setting.

  • Who can create product reviews?
    • All customers who have purchased an item from ECSTuning.com are encouraged to share feedback regarding the quality of a product ordered.
  • What can be discussed in product reviews?
    • Reviews must be focused solely on the product quality, performance, ease of install, etc.
    • Customers should be specific while writing the review, and must explain why they like or dislike a product.
    • Character limitation of 2000
  • What cannot be discussed in product reviews?
    • Profanity or distasteful comments.
    • Off-topic or unrelated material (Transaction related issues, etc.).
    • Vague comments that do not explain the product.
    • Promotional content.
    • Copyright protected material.
    • Web links or hyperlinks

Should you feel that there is a quality or product safety concern, please contact us immediately at customerservice@ecstuning.com so that we may address your concerns.

The customer sharing product reviews is responsible for all of the content within the review. In the event that the customer review contains any copyright protected information or material from another source, ECS Tuning will not be held responsible, either directly or indirectly for any copyright violation. It is the customer's responsibility to share his or her personal product review, in his or her own words.

If you have any other questions or concerns, please contact us!

Product Media Posting Guidelines

ECS Tuning encourages our customers to share photos, videos and installation PDF's for the products they have ordered either throughout the installation process, or once the product has been installed. We want customers to be able to make smart buying decisions based on the feedback and media shared by fellow buyers. All product media submitted by our customers will be reviewed to ensure that the Product Media Posting Guidelines are being followed prior to being shared in a public setting.

  • What is product media?
    • Product media is defined as any photo, video or pdf that may be shared on our website.
  • Who can share product media?
    • All customers who have purchased an item from ECSTuning.com are encouraged to share media of the items ordered during or after installation.
  • What type of media can be shared?
    • Customers must provide quality media of the product(s) if they wish for the media to be shared publicly.
    • There is a minimum resolution of 800x600p and 72dpi for photos.
    • The only document type that will be accepted will be PDF documents.
  • What media will not be accepted?
    • Off-topic or unrelated media.
    • Vague or poor quality media.
    • Promotional content.
    • Media with any form of "watermark" or "branding".
    • Media that include any form of text or added artwork. (i.e. MEMES, etc.).
    • Copyright protected material.

By sharing media with ECS Tuning, the person or party responsible for sharing the media transfers the ownership of said media to ECS Tuning. This content will be shared on the product page and/or marketing content that will be distributed by ECS Tuning, as well as our distributors. In the event that the customer media(s) contains any copyright protected information or material from another source, ECS Tuning will not be held responsible, either directly or indirectly for any copyright violation. It is the customer's responsibility to share his or her personal product media only.

In some cases, ECS Tuning may modify user submitted material so that it can be shared on the product details page. Some cases may include, but are not limited to: Removal of competitor branding, stickers, trademarks or logos, as well as photo quality enhancements.

Should you feel that there is a quality or product safety concern, please contact us immediately at customerservice@ecstuning.com so that we may address your concerns.

If you have any other questions or concerns, please contact us!

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