FREQUENTLY ASKED QUESTIONS
Customer Support
INFORMATION
ECS SUPPORT CENTER
HOURS OF OPERATION
Monday Through Friday
SALES: 8:00am-9:00pm EDT
CUSTOMER SERVICE: 8:00am-8:00pm EDT
ORDER STATUS: 8:00am-8:00pm EDT
BILLING: 8:00am-6:00pm EDT
SATURDAYS
SALES: 9:00am-7:00pm EDT
CUSTOMER SERVICE: 10:00am-7:00pm EDT
SUNDAYS
SALES: 11:00am-7:00pm EDT
CUSTOMER SERVICE: 11:00am-7:00pm EDT
CURBSIDE PICKUP
HOURS OF OPERATION
MONDAY - FRIDAY
PICKUP: 11:00AM - 7:00PM EDT
HAVE QUESTIONS ABOUT
YOUR ORDER?
Check the status of your order 24/7 by clicking My Account above our Search box, then click Orders in the sidebar. We keep track of when your order was placed, expected date it will ship, status, quantity, and order total.
Do you have an order, product, or customer service question for us? Our trained staff can be reached through Live Chat during the hours of operation listed above.
CURBSIDE PICKUP
PROCESS
Want to pick up your order at our facility? Be sure to select the Curbside Pickup shipping option at checkout. When placing the order, you will receive an estimated ship date when you should expect the package to be available.
Please note that you will be notified once your package is available for pickup! We are unable to speed up these orders so we kindly ask that you wait for the email notification that your order is ready for pickup before arriving.
STEPS FOR PICKUP
ARRIVAL
When you arrive, follow the signs to the designated parking spots. Once you're here, please call 330-331-2586. An agent will confirm your order details over the phone.
WHAT DO I NEED TO BRING?
Bring a photo ID so that we can verify your identity when picking up your order. We will ask for a photo ID at the time of pickup.
WHAT IF THERE IS A PROBLEM?
You are more than welcome to inspect your order before driving away. If there are any problems or questions, remain in your car and call us back at 330-331-2586.
RETURNS AT PICKUP
If you have a return, please call us ahead of time so that we may issue you an RMA over the phone. This will help us get everything in order before you arrive.
WHOLESALE
INQUIRIES
The ECS Tuning Wholesale Division is dedicated to serving the needs of businesses interested in selling products from the extensive ECS Tuning catalog. If you are interested in becoming an ECS Tuning Wholesale Distributor, please fill out our online application by clicking the link below. We will review the application and contact you directly with the next steps in the process.
The application approval process normally takes 2-3 business days once submitted for review. If you have any questions about wholesale orders or becoming a wholesale partner, please call us at 1-330-331-2620, or email us at [email protected].