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ORDER

STATUS

FREQUENTLY ASKED QUESTIONS


Does ECS Tuning ship internationally?

Yes! ECS Tuning ships internationally. You may select your country in the shopping cart and enter your postal code to see a quote, including shipping. All prices are in USD.

What currency are prices listed in?

All prices on ECS Tuning are listed in United States Dollar (USD).

Do international shipments include duty and taxes?

ECS Tuning currently offers only one shipping option to Canada that includes duty/taxes, listed in our shipping options as "International - Duties/Taxes Included".

Can I modify an order that has not shipped?

Most orders can be modified up until the order has been processed by our distribution center or drop shipper. Eligible orders can have items removed or can be canceled directly from your account, or by clicking the "Order Status Lookup, Order Cancellations or Edits" option below.

I have a question about the Lifetime Return Program.

Please review our Lifetime Replacement Program details here. To initiate a Lifetime Replacement claim, click the Lifetime Replacement Redemption button below!

How do I return an item?

You may initiate a return for any issue by clicking the "Returns" button below. This would be the best choice when returning items that are no-longer needed, ordered incorrectly, shipping errors or any other reason outside of the Lifetime Replacement Program.

When will my order be shipped?

Please click on the "Order Status Lookup, Order Cancellations or Edits" button below to view your current order status, product availability and more.

How to determine if a product fits my car.

ECS Tuning offers several tools to provide our customers the comfort in ordering the correct product for their vehicle. It is best to select your vehicle prior to shopping which will allow us to present you the items which we know will fit.

What is Extend Shipping Protection?

ECS Tuning has partnered with Extend to offer shipping protection for orders placed directly through our website. This service coverage is only available through self-checkout.
After approval, if your package is lost or stolen, you may receive a gift card for the value of the product (plus shipping costs and taxes) so you can order a replacement. If your product arrives damaged and depending on the level of damage, a full or partial refund via a gift card may be provided or the product may be repaired. In some instances, a replacement may be shipped directly to you.

I can't remember if I purchased shipping protection with my order. How can I check?

If you purchased shipping protection with your order, you'll see it listed on your order and shipping confirmation emails. Extend will also send you a confirmation email directly. You can log into your account on ecstuning.com, visit "Order History", and look into your order details. If you added shipping protection to an order, you'll find it listed with the items shipped to you.

When does my Shipping protection start and end?

Shipping protection starts once the package is shipped and ends when the package is in your hands, or once the issue is resolved.

How do I file a shipping protection claim?

It's simple! Contact Extend online 24/7. Most issues are resolved in minutes and after approval, Extend will send you all the details to resolve your issue.

When can I file a shipping protection claim?

If your package arrives damaged, you can file a claim as soon as it's delivered. If your package is lost or stolen, please wait until 5 days after your estimated delivery date.

What information do I need to file a shipping protection claim?

Extend will ask you whether the item(s) were lost, stolen, or damaged. They may ask you for more details and documents, including:

  1. Photos of the damaged items, packages, or packing material
  2. A police report or video surveillance footage

If you aren't able to provide these documents within 30 days, your claim may be denied.

Can I cancel my shipping protection?

We do our best to accommodate cancellations, but we may only be able to do so if the order has not yet been packed or shipped. In many cases, this happens within hours of an order being placed, so please contact us immediately.

I need help with my Extend claim. What should I do?

Please contact Extend directly online or by calling 1-877-248-7707.
Shipping Protection terms may vary. Read Extend's Shipping Protection Guide for more details.

I need to report a lost, damaged, or stolen package.

Was the order placed online? Select YES or NO .

Customer Support


I need help finding a part or placing an order. Chat with our product experts!

Contact our sales team:

CALL US: 330-331-2003

EMAIL US: Email us here

CHAT WITH US: Chat with us here

SMS: Text us here

Order Status Lookup, Order Cancellations or Edits

Need help? Click here to chat with us!

Lifetime Replacement Redemption

Need help? Click here to chat with us!

Returns

Order payment or Account Access Issues

Contact our billing team:

CALL US: 330-331-2003

EMAIL US: Email us here

CHAT WITH US: Chat with us here

SMS: Text us here

Report lost, missing or damaged items from recent shipment

Was the order placed online? Select YES or NO .

Wholesale Account Questions or Support

Contact our wholesale team:


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INFORMATION

ECS SUPPORT CENTER
HOURS OF OPERATION

Monday Through Friday
SALES: 8:00am-9:00pm EDT
CUSTOMER SERVICE: 8:00am-8:00pm EDT
ORDER STATUS: 8:00am-8:00pm EDT
BILLING: 8:00am-6:00pm EDT

SATURDAYS
SALES: 9:00am-7:00pm EDT
CUSTOMER SERVICE: 10:00am-7:00pm EDT

SUNDAYS
SALES: 11:00am-7:00pm EDT
CUSTOMER SERVICE: 11:00am-7:00pm EDT

CURBSIDE PICKUP
HOURS OF OPERATION

MONDAY - FRIDAY

PICKUP: 11:00AM - 7:00PM EDT


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HAVE QUESTIONS ABOUT
YOUR ORDER?

Check the status of your order 24/7 by clicking My Account above our Search box, then click Orders in the sidebar. We keep track of when your order was placed, expected date it will ship, status, quantity, and order total.

Do you have an order, product, or customer service question for us? Our trained staff can be reached through Live Chat during the hours of operation listed above.


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CURBSIDE PICKUP
PROCESS

Want to pick up your order at our facility? Be sure to select the Curbside Pickup shipping option at checkout. When placing the order, you will receive an estimated ship date when you should expect the package to be available.

Please note that you will be notified once your package is available for pickup! We are unable to speed up these orders so we kindly ask that you wait for the email notification that your order is ready for pickup before arriving.

STEPS FOR PICKUP

ARRIVAL

When you arrive, follow the signs to the designated parking spots. Once you're here, please call 330-331-2586. An agent will confirm your order details over the phone.

WHAT DO I NEED TO BRING?

Bring a photo ID so that we can verify your identity when picking up your order. We will ask for a photo ID at the time of pickup.

WHAT IF THERE IS A PROBLEM?

You are more than welcome to inspect your order before driving away. If there are any problems or questions, remain in your car and call us back at 330-331-2586.

RETURNS AT PICKUP

If you have a return, please call us ahead of time so that we may issue you an RMA over the phone. This will help us get everything in order before you arrive.


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WHOLESALE
INQUIRIES

The ECS Tuning Wholesale Division is dedicated to serving the needs of businesses interested in selling products from the extensive ECS Tuning catalog. If you are interested in becoming an ECS Tuning Wholesale Distributor, please fill out our online application by clicking the link below. We will review the application and contact you directly with the next steps in the process.

The application approval process normally takes 2-3 business days once submitted for review. If you have any questions about wholesale orders or becoming a wholesale partner, please call us at 1-330-331-2620, or email us at [email protected].


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ECS Tuning is not affiliated with any automobile manufacturers.
Manufacturer names and/or part numbers are used only for identification purposes.

Terms of Use Privacy Policy ECS Tuning is part of Enthusiast Auto Holdings