ECS Tuning - Terms Of Use

Dispute Resolution

PLEASE READ THIS ENTIRE SECTION (INCLUDING ALL SUBSECTIONS) CAREFULLY BECAUSE IT REQUIRES YOU AND ECS TUNING TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH WE CAN SEEK RELIEF FROM EACH OTHER. ARBITRATION PRECLUDES YOU AND ECS TUNING FROM SUING IN COURT OR HAVING A JURY TRIAL. YOU AND ECS TUNING AGREE THAT ARBITRATION WILL BE SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER KIND OF REPRESENTATIVE PROCEEDING. ECS TUNING AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY.

THE PARTIES ACKNOWLEDGE THAT THE TERMS OF THIS SECTION ON DISPUTE RESOLUTION ARE INTENDED TO REDUCE THE FINANCIAL BURDENS ASSOCIATED WITH RESOLVING THEIR DISPUTES AND ARE NOT INTENDED TO DELAY ADJUDICATION OF ANY PARTY'S CLAIMS.

FOLLOW THE INSTRUCTIONS BELOW, IN SUBSECTION (J), IF YOU WISH TO OPT OUT OF THE REQUIREMENT OF ARBITRATION ON AN INDIVIDUAL BASIS. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS AGREEMENT.

A. Claims This Section Applies To. The dispute resolution and binding arbitration terms in this section (the "Agreement") apply to all Claims between you and ECS Tuning. A "Claim" is any dispute, claim, or controversy (excluding those exceptions listed below) between you and ECS Tuning, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, that either party wishes to seek legal recourse for and that arises from or relates to these Terms of Use or the ECS Tuning website, including any privacy or data security claims or claims related to the validity, enforceability, or scope of the arbitration requirement or any portion of it.

B. Informal Dispute Resolution Prior to Arbitration. If you have a Claim against ECS Tuning or if ECS Tuning has a Claim against you, you and ECS Tuning will first attempt to resolve the Claim informally in order to try and resolve the Claim faster and reduce costs for both parties. You and ECS Tuning will make a good-faith effort to negotiate the resolution of any Claim for 45 days, or such longer period as mutually agreed in writing (email suffices) by the parties, ("Informal Resolution Period") from the day either party receives a written notice of a dispute from the other party (a "Claimant Notice") in accordance with this Agreement.

You will send any Claimant Notice by certified mail addressed to ECS Tuning, LLC, Attn: Legal Department, 1000 Seville Road, Wadsworth, Ohio 4281 or by email to [email protected]. ECS Tuning will send any Claimant Notice to you by certified mail or email using the contact information you have provided to ECS Tuning. The Claimant Notice sent by either party must (i) include the sender's name, address, email address, and telephone number; (ii) describe the nature and basis of the Claim; (iii) set forth the specific relief sought; and (iv) include your handwritten signature or the handwritten signature of a ECS Tuning employee, as applicable, depending on which party is initiating the Claim. A Claimant Notice shall be individualized such that it may only pertain to you and you alone, and may not be combined with a Claimant Notice by any other ECS Tuning customer or user of the ECS Tuning website.

During the Informal Resolution Period and before we may commence arbitration of a dispute, we agree to meet and confer by telephone or by videoconference in a good faith effort to resolve the dispute informally (the "Informal Dispute Resolution Conference"). If you are represented by counsel, your counsel may participate in the Informal Dispute Resolution Conference, but you must also personally participate in the Informal Dispute Resolution Conference.

The party initiating the dispute agrees to provide a notice of intent to initiate the Informal Dispute Resolution Conference ("Notice of Conference") as follows: the Notice of Conference must include the following information: your name, telephone number, mailing address, email address associated with your account (if you have one), the name, telephone number, mailing address, and email address of your counsel (if any), and whether you intend to have the conference by telephone or by videoconference. The Notice of Conference must be mailed to ECS Tuning by certified mail return receipt requested to ECS Tuning, LLC, Attn: Legal Department, 1000 Seville Road, Wadsworth, Ohio 4281 or by email to [email protected]. A Notice of Conference shall be individualized such that it may only pertain to you and you alone, and may not be combined with a Notice of Conference by any other ECS Tuning customer or user of the ECS Tuning website. You may, but are not required to, combine in one mailing a Claimant Notice and a Notice of Conference.

The Informal Resolution Period is designed to allow the party who has received a Claimant Notice to make a fair, fact-based offer of settlement if it chooses to do so. You or ECS Tuning cannot proceed to arbitration before the end of the Informal Resolution Period. If you or ECS Tuning file a Claim in court or proceed to arbitration without complying with the requirements in this section, including waiting until the conclusion of the Informal Resolution Period, the other party reserves the right to seek relief from a court to enjoin the filing and seek damages from the party that has not followed the requirements in this Dispute Resolution section to reimburse it for any arbitration fees and costs already incurred as a foreseeable consequence of that breach.

The statute of limitations and any filing fee deadlines for a Claim will be tolled for the duration of the Informal Resolution Period for that Claim so that the parties can engage in this informal dispute-resolution process.

C. Claims Subject to Binding Arbitration. Except for individual disputes that qualify for small claims court (provided that the small claims court does not permit class or similar representative actions or relief) and any disputes exclusively related to the intellectual property or intellectual property rights of you or ECS Tuning, including any disputes in which you or ECS Tuning seek injunctive or other equitable relief for the alleged unlawful use of your or ECS Tuning's intellectual property or other infringement of your or ECS Tuning's intellectual property rights ("IP Claims"), all Claims, including Claims that are not related to intellectual property or intellectual property rights but are jointly filed with IP Claims, that are not resolved in accordance with subsection (B) will be resolved by a neutral arbitrator through final and binding arbitration instead of in a court by a judge or jury. Such Claims include, without limitation, disputes arising out of or relating to interpretation or application of this arbitration provision, including the enforceability, revocability, or validity of the arbitration provision or any portion of the arbitration provision. The arbitrator will have the authority to grant any remedy or relief that would otherwise be available in court.

D. Binding Individual Arbitration. The sending of a Claimant Notice and the completion of an Informal Dispute Resolution Conference are conditions precedent to our respective right to commence arbitration. Accordingly, if, but only if, we are unable to resolve a dispute within 30 days after the Informal Dispute Resolution Conference is completed, we may commence arbitration pursuant to the procedures in this Agreement. No arbitration may commence or proceed until the requirements set forth in subsection (B) (above) are fully satisfied.

The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. If the AAA is unavailable or refuses to arbitrate the parties' dispute for any reason, the arbitration shall be administered and conducted by a widely-recognized arbitration organization that is mutually agreeable to the parties, but neither party shall unreasonably withhold their consent. If the parties cannot agree to a mutually agreeable arbitration organization, one shall be appointed pursuant to Section 5 of the Federal Arbitration Act ("FAA"). In all events, the AAA Rules shall govern the parties' dispute. The AAA Rules are available online at www.adr.org, or by calling the AAA at 1 800-778-7879. The AAA Rules may change from time to time, and you should review them periodically.

The arbitrator shall be bound by the terms of this Agreement and shall follow the applicable law. In this regard, the arbitrator shall not have the power to commit errors of law or legal reasoning, and any award rendered by the arbitrator that employs an error of law or legal reasoning may be vacated or corrected by a court of competent jurisdiction for any such error.

This Agreement affects interstate commerce, and the enforceability of this section will be substantively and procedurally governed by the FAA to the extent permitted by law. As limited by the FAA, this Agreement, and the AAA Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Claim and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. To the fullest extent allowed by applicable law, the arbitrator may only award legal or equitable remedies that are individual to you or ECS Tuning to satisfy one of our individual Claims (that the arbitrator determines are supported by credible relevant evidence).

We agree that, by entering into this Agreement, we are each waiving the right to a trial by jury or to participate in a class action to the maximum extent permitted by law. E. Arbitration Procedure and Location. You or ECS Tuning may initiate arbitration of any Claim not resolved during the Informal Resolution Period by filing a demand for arbitration with the AAA in accordance with the AAA Rules.

Instructions for filing a demand for arbitration with the AAA are available on the AAA website or by calling AAA at 800-778-7879. You will send a copy of any demand for arbitration by certified mail addressed to ECS Tuning, LLC, Attn: Legal Department, 1000 Seville Road, Wadsworth, Ohio 4281 or by email to [email protected]. ECS Tuning will send any demand for arbitration to you by certified mail or email using the contact information you have provided to ECS Tuning.

The arbitration will be conducted by a single arbitrator in the English language. You and ECS Tuning both agree that the arbitrator will be bound by this Agreement.

Unless the parties agree in writing, any arbitration hearings will take place in the county (or parish) of your billing address.

At either party's election, arbitration of any dispute shall proceed pursuant to the Desk Arbitration rules of the AAA, unless both parties are represented by counsel.

Prior to the appointment of a merits arbitrator, either party may request the appointment of a process arbitrator to determine: (i) whether the conditions precedent set forth in subsection (B) of this section have been satisfied; (ii) whether the AAA's filing requirements have been satisfied; (iii) the applicable arbitration agreement; (iv) the applicable AAA rules that apply; (v) the allocation of payment advances on administrative fees, arbitrator compensation, and/or expenses; (vi) any other issue agreed to be addressed by the process arbitrator; and (vii) any other issue regarding the administration of the arbitration.

If the process arbitrator makes an initial determination that the dispute is frivolous or brought in bad faith, it shall allocate all AAA and arbitrator fees and expenses to the party who initiated the arbitration. If the merits arbitrator subsequently determines that the claims were not frivolous, ECS Tuning will reimburse any AAA filing, administration, and arbitrator fees that were paid by you.

If the merits arbitrator finds that a dispute is frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), the prevailing party shall recover all fees paid to the AAA and, at the arbitrator's discretion, an award of reasonable attorneys' fees and costs.

F. Arbitration Fees. After ECS Tuning receives notice that you have commenced arbitration, ECS Tuning will promptly reimburse you for your payment of the filing fee. If you are unable to pay this fee, ECS Tuning will pay it directly upon receiving a written request from you. Except as otherwise provided for herein, ECS Tuning will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the terms of this Agreement.

G. Offers of Settlement. Either party may, but is not obligated to, make a written settlement offer for a Claim. If an arbitration decision or award is later issued that is less favorable to a party than the latest written offer of settlement that party did not accept, that party must pay all costs and fees-including arbitration, attorney, and expert fees-incurred by the other party after the written settlement offer was made. The terms of any settlement offer may not be disclosed to an arbitrator until after the arbitrator issues a decision or award on the Claim.

H. Confidentiality. If you or ECS Tuning submits a Claim to arbitration, you and ECS Tuning agree to cooperate to seek from the arbitrator protection for any confidential, proprietary, trade secret, or otherwise sensitive information, documents, testimony, and other materials that might be exchanged or the subject of discovery in the arbitration. You and ECS Tuning agree to seek such protection before any such information, documents, testimony, or materials are exchanged or otherwise become the subject of discovery in the arbitration.

I. Mass Arbitration. WE AGREE THAT IN THE EVENT THAT MASS ARBITRATION IS ATTEMPTED OR SOUGHT, SUCH ARBITRATION SHALL BE ADMINISTERED PURSUANT TO THE FOLLOWING RULES.

"Mass Arbitration" means 25 or more arbitration demands that: (i) are filed within 180 days of each other, (ii) allege similar or identical claims or causes of action, and (iii) either (a) the parties to those arbitration demands seek to simultaneously or collectively administer and/or arbitrate together, or (b) are filed by the same counsel or in coordination with each other.
In the event that Mass Arbitration is attempted or sought involving 250 arbitration demands or less, we agree the arbitration provider shall: (i) group the arbitration demands into batches of no less than 25 arbitration demands per group; and (ii) provide for resolution of each group or batch as a single arbitration with one set of filing and administrative fees and a single arbitrator assigned per group or batch.
In the event that Mass Arbitration is attempted or sought involving over 250 arbitration demands, we agree that the arbitration provider shall: (i) group the arbitration demands into batches of no less than 250 arbitration demands per group; and (ii) provide for resolution of each group or batch as a single arbitration with one set of filing and administrative fees and a single arbitrator assigned per group or batch.
All Mass Arbitration shall be subject to all other substantive and procedural terms contained within this Agreement.
We agree to cooperate in good faith with the arbitration provider to implement the aforementioned protocol for Mass Arbitration with regard to resolution, fees, and administration.
If any part of this subsection (I) related to Mass Arbitration is found to be unenforceable, the unenforceable portion shall be stricken, and the remainder of this subsection (I) and this Agreement shall be enforced to the maximum extent permitted by law.
If the arbitration provider is unwilling or unable to follow the procedures set forth in this subsection (I) with regard to Mass Arbitration, the parties may attempt to retain a different, mutually agreeable, and widely-recognized arbitration organization that will agree to follow the procedures set forth in this subsection (I). In the event that the parties are unable to retain or agree to such an alternative arbitration provider, the alternative dispute resolution provisions set forth in this Agreement shall not apply to those disputes within the Mass Arbitration.

J. Opting Out of Arbitration. You have the right to opt out of binding arbitration within 30 days of the date you first accepted this Agreement by emailing [email protected]. To be effective, the opt-out notice must include your full name, mailing address, and email address. The notice must also clearly indicate your intent to opt out of binding arbitration in order to be valid. By not opting out of binding arbitration, you are agreeing to resolve disputes in accordance with this section.

K. Rejection of Future Arbitration Changes. You may reject any change we make to this Dispute Resolution section (except address changes) by sending us notice of your rejection within 30 days of the change via email at [email protected]. Changes to this section may only be rejected as a whole, and you may not reject only certain changes to this section. If you reject changes made to this section, the most recent version of this section that you have not rejected will continue to apply.

L. Severability. If any portion of this section on Dispute Resolution is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (i) the unenforceable or unlawful provision will be severed from this Agreement; (ii) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of this section or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to this section; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction, in accordance with this Agreement, and not in arbitration. The litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this section is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this section will be enforceable.

M. Delegation. All issues are for the arbitrator to decide including, but not limited to, (i) all issues regarding arbitrability, (ii) the scope and enforceability of this arbitration provision as well as the Agreement's other terms and conditions, (iii) whether you or ECS Tuning, through litigation conduct or otherwise, waived the right to arbitrate, (iv) whether all or any part of the arbitration provision or Agreement is unenforceable, void, or voidable including, but not limited to, on grounds of unconscionability, (v) any dispute regarding the payment of arbitration-related fees, (vi) any dispute related to the Claimant Notice, Notice of Conference, and/or Informal Dispute Resolution Conference, and (vii) any dispute related to Mass Arbitration (defined above).

Pursuant to this Agreement, the arbitrator has been delegated with, and possesses, exclusive authority to resolve all of the above-enumerated types of disputes. However, if putative class or representative claims are initially brought by either party in a court of law, and a motion to compel arbitration is brought by any party, the court shall have the power to decide whether this agreement permits class or representative proceedings.

N. Limitation of Time to File Claims. Any Claim you have against ECS Tuning must be filed within one (1) year, unless prohibited by applicable law. The one-year period begins when the Claim or notice of dispute first could be filed. If a Claim is not filed within one (1) year, it is permanently barred.

Pricing or Typographical Errors

While ECS Tuning strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, ECS Tuning cannot confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, ECS Tuning reserves the right to cancel or refuse an order at any time without notice. In most pricing or typographical error situations, ECS Tuning will contact you for further instruction or cancel your order with email and/or phone notification. Shipping price discrepancies may exist on any order regardless of size. If a shipping price discrepancy exists, ECS Tuning may contact the purchaser with revised shipping options. Prices and availability are subject to change without notice.

Price Match Policy

Found a product cheaper? Our Sales Team is happy to help! ECS Tuning will match the advertised price of any identical, in-stock product from a reputable competitor's website.

To qualify, the following conditions must be met:

Item must be identical to the product sold on ECSTuning.com.
Competitor Link/Email Advertisement must be provided to the Sales Associate at the time of the inquiry.
Product must be advertised as being in-stock on the competitor's website.
Advertised price includes all shipping, taxes, and fees for delivery.
Competitor must be located within the US market.

Excluded from Policy:

Clearance, Closeout, Used, Refurbished or Open-box items.
"Scratch & Dent" and "Limited Quantity Sale" items on ECSTuning.com.
Mail-in/Instant Rebate offers.
eBay/Amazon Marketplace items.
Typographical and pricing errors.
A competitor's price quote sent outside public advertisement.
Competitor's who are in violation of a vendor's MAP policy.

ECS Tuning is also proud to offer a discount of up to 10% off regularly-priced products, to customers who have served our country in the United States Military or as First Responders.

Excluded from Policy:

Products that are on sale or already discounted by another offer.
Products that are under vendor's MAP policy.
Typographical and pricing errors.
Not all products will be eligible for the full 10% discount, contact our sales team for our best price up to 10% off.

Gift Card Policy

ECS Tuning Gift Cards may only be used for making purchases with ECS Tuning. Gift Card balances cannot be redeemed for cash or applies as payments to any account unless required by law. Gift Cards and the value associated with that gift card will not be replaced if the card is lost, stolen or destroyed. This policy applies for both ECS Tuning Gift Cards (plastic form) and ECS Tuning Virtual Gift Cards alike.

ECS Tuning Virtual Gift Cards can be claimed by the original buyer and can be sent as a gift to any recipient the original buyer wishes to send it to. All ECS Tuning Virtual Gift Cards must be activated before it can be applied as payment towards an order. These ECS Tuning Virtual Gift Cards are transmitted electronically through e-mail, and can be forwarded electronically to other parties at the discretion of the card owner.

ECS Tuning highly recommends that all buyers keep the original gift card in their possession until the order is delivered. In the event that a refund is needed, all refunds are processed to the original payment method. ECS Tuning will not replace the refunded value should the original card be misplaced or discarded.

All ECS Tuning Gift Cards should be treated like cash and should be protected accordingly.

Order Acceptance

ECS Tuning reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases, we may contact you to obtain and verify additional information or require a secured payment method before accepting any order. If your order is canceled for any reason or additional information is required, ECS Tuning may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.

If this is your first order with ECS Tuning, it is required that your first orders be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.

Payment Processing:

Affirm, Apple Pay, and PayPal: Payments are processed at the time of order placement if cleared through our Fraud Checking system
Credit and Debit Cards: Payments are processed when the order is prepared for shipment
Early Processing Requests: Customers may request card payment processing prior to shipment by contacting us in advance if cleared through our Fraud Checking system
Vendor-Fulfilled Orders: For items shipped directly from a third-party vendor, payment will be processed once the vendor has confirmed and accepted the order for fulfillment (If paid via card)

ECS Tuning offers the opportunity to store payment information in the account page on the website. Stored payment data will only be active until the expiration date specified, or until the authorization expires.

Certain manufacturers may impose selling restrictions on the products listed on ECSTuning.com. Should you order a product that is unable to ship to your location, an ECS Tuning representative will contact you with more information.

International Orders

Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by ECS Tuning will be charged to the customer. ECS Tuning is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. ECS Tuning is not responsible for fluctuations in currency value.

International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by ECS Tuning. ECS Tuning is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, ECS Tuning will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pickup facility. ECS Tuning will not be held responsible for any abandoned packages due to these circumstances.

Site Security

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from ECS Tuning.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).

Copyrights and Intellectual Property

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

Shipping and Stock Status Policy

ECS Tuning strives to ship "In-Stock" orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. ECS Tuning will only ship an order once it is 100% in stock. ECS Tuning does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your ECS Tuning Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. ECS Tuning does not guarantee ship dates as delivery times are subject to change. Free shipping items only apply for customers shipping within the contiguous US (48 states).All shipping times are based on our Monday through Friday business hours. Shipping Charges are non-refundable.

Inventory Stocking Descriptions:

In Stock:: Usually ships within 24 hours / one business day excluding weekends.
Ships in [# of days]:: This product is sourced from a local supplier and will usually ship within the time frame shown, meaning that your order would not ship from our location until those products are received within the given timeframe. This is not to be confused with the transit time from our warehouse to your location from the time the order was placed.
Available/Direct Ship:: Product ships from an alternate warehouse. Shipping times may vary per location.
Back Order:: This product is currently on back order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered products will ship as soon as possible as products become available. An alternate or equivalent product may be available. Please contact the ECS Tuning Sales Team if you have any questions.
On Order [ETA]:: This product is currently on order with our supplier. An ETA (estimated time of arrival) will be listed on the description.

Online Order Status Key:

Under Review:: Your order is currently under review and we may contact you if additional information is needed to process the order. Once the review is complete your order will be submitted for processing.
Back Order:: This product is currently on back order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered products will ship as soon as possible as products become available. An alternate or equivalent product may be available. Please contact the ECS Tuning Sales Team if you have any questions.
In Process:: This order is currently being processed by our warehouse. Once the order is ready to ship, you'll receive notification with the tracking information.
Shipped:: Your order has been packaged and a shipping label has been assigned. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.
Canceled:: The order has been canceled. Please contact us if you have any questions.

Curbside Pickup

Would you like to pickup your order at our facility? Be sure to select the Curbside Pickup shipping option listed in checkout! When placing the order, you will receive an estimated shipping date when you should expect the package to be available. Please note that you will be notified once your package is available for pickup! We are unable to speed up these orders so we kindly ask that you wait for the email notification that your order is ready for pickup before arriving.

What's Next?

Arrival –

When you arrive, please follow the signs to the designated parking spots. Once you are here, please call 330-331-2586. An agent will confirm your order details over the phone.

What do I need to bring?

Please bring a photo ID so that we can verify your identity when picking up your order. We will ask for photo ID at the time of pickup.

May I inspect my order before I leave?

Absolutely! You are more than welcome to inspect your order before driving away. If there are any problems or questions, please remain in your vehicle and call us back at 330-331-2586.

What if I need to return something when I arrive?

If you have a return, please call us ahead of time so that we may issue you an RMA over the phone. This will help us to get everything in order prior to your arrival.

Contact Us:: Live Chat or by phone ( 330-331-2003)
Payments Accepted:: Credit card or PayPal (submitted at time of order)
Pickup hours of operation:: 11:00am — 7:00pm ET, Monday through Friday (Excluding holidays)
Pickup location:: 1000 Seville Road, Wadsworth, Ohio 44281

Product Disclaimer

Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state local and environmental laws prior to ordering and installing a product. ECS Tuning is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, state, local or environmental laws prior to ordering and installing a product.

Returns and Exchanges

Need to set up a return? Click here to begin: Return Process

All you need is your order number and email address.

New/Unused Product Returns

ECS Tuning will accept returns for unused products within 90 days of the ship date for a refund to the original payment method used. The customer is responsible for the return shipping costs and fees. If selecting to use a prepaid shipping label, the shipping cost will be deducted from the total refunded amount. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. Special order parts are non-refundable.

In the event that we find an error on our website or on behalf of an ECS Tuning Representative, we will provide a return shipping label from the original delivery location.

Refused Packages

Any domestic orders that are returned to ECS Tuning as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.

Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.

Core Charge

Some products offered by ECS Tuning may have a core charge deposit that is required during the initial purchase. In some cases, ECS Tuning is unaware of a core charge until after a product has been ordered. If a core charge is required after the product has been ordered, ECS Tuning may contact the customer to inform them of the core charge. Core charges are usually combined with the initial cost of the product purchased and you may qualify for a core refund if the product is returned. Please contact a Customer Service Representative to obtain an RMA number.

In order to receive core credit, the product must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to ECS Tuning in the original OEM package in which the original product was sent.

ECS Tuning inspects all products that are returned for core credit and reserves the right to determine if the core returned qualifies for core credit. Cores that are not returned in the original packaging will not qualify for core credit. ECS Tuning does not accept junkyard cores. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the core is denied for core credit, the customer is responsible for the cost of having the item returned.

Please allow an ample amount of time for core charges to be processed, as ECS Tuning needs to inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within 30 days of original purchase.

Shipping Charges are non-refundable.

Return Process

ECS Tuning now offers an online returns solution! To get started, simply log into your ECS Tuning account, Click the "View Orders" button on the My Account home page and select the order that you wish to make a return on to begin. If you have any questions, feel free to reach out to our Customer Service Team for assistance!

Please note: Refunds will be processed to the original payment method used on the order or to an in store credit, respective to the type of return that is made as well as any pre-existing arrangements with an ECS Tuning Customer Service Representative. In the event that multiple forms of payment were used, we will refund the value to an in store credit. In the event that a return label is provided, these charges may be deducted from the total refund you receive.

Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. ECS Tuning will not accept COD deliveries.

All in store credit balances will expire after one year from the original purchase date.

Product Warranty

Select Brand

All orders placed before June 1st 2023 would be subject to the previous warranty and replacement terms. Orders placed on or after June 1st 2023 will be eligible for Lifetime Replacement.

ECS Warranty

ECS Tuning offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Warranty covers repair or replacement of the original part only.

Genuine (OEM) products sold or shipped outside of the US are sold as is with no expressed or implied warranty.

Items ordered with clearance pricing or "limited time sale" transactions do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.

Due to the possible rapid failure or misdiagnosis of some products ECS Tuning excludes the following products from the warranty above:

Brake components* (Brake pads, rotors, etc.)
Clutch Components* (Flywheels, disk, pressure plate, etc.)
Electrical Components* (Sensors, switches, bulbs, etc.)
Tunes* (devices and custom built tunes)

*In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.

All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not responsible for any damages that may have occurred by using the products that we sell. ECS Tuning does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by ECS Tuning including labor or product coverage. ECS Tuning will only replace the defective product that was originally purchased from ECS Tuning, once the CSD has verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the original address that the items were shipped to.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

ECS Tuning Branded Products

ECS Tuning Branded Products are covered by a one year warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. This does not apply to ECS Tuning Assembled Kits or wear items, such as brake pads, rotors, clutches, etc.

Please log in to your ECS Tuning account to obtain RMA # for any warranty transaction. Click Here to see the Return Process.

Disclaimers and Limitations

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as-is with no expressed or implied warranty unless noted otherwise.

Click Here to see the Return Process.

Alzor Warranty

Alzor wheels are covered by a limited lifetime warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Wheels that have been engaged in motorsports or commercial use are not covered under our limited lifetime warranty.

In addition, Alzor wheels are covered with a one-year warranty for the wheel finish, excluding any damaged caused during the tire mounting, wheel mounting, road debris, corrosion or normal wear and tear.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.

Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process.

Schwaben Warranty

Hand Tools

Schwaben hand tools are covered by a limited lifetime warranty against defects or workmanship, unless otherwise noted. Should your tool fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.

Other Schwaben Products

Schwaben specialty products are covered by a limited one-year warranty unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.

Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process.

Ziza Warranty

Ziza Products

Ziza products are covered by a limited lifetime warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.

Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process.

Bremmen Warranty

Bremmen Products

Bremmen products are covered by a limited one-year warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please contact the ECS Tuning Customer Service Department in order to obtain RMA # for any warranty transaction.

Disclaimers and Limitations

All products returned for warranty inspection are subject to evaluation and analysis and in some cases may require third party testing or analysis. ECS Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases a warranty claim may be denied and ECS Tuning must return the product(s) at the expense of the customer.

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage. ECS Tuning will replace the defective product that was originally purchased from ECS Tuning, only after the Customer Service Department has verified that the product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by ECS Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. ECS Tuning will only ship replacement products to the address on the original order.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as is with no expressed or implied warranty unless noted otherwise.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). ECS Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process.

Bavarian Auto Branded Products

BAV Auto Branded Products are covered by a one year warranty against defects or workmanship, unless otherwise noted. Should your product fail to perform under normal use or operation, the product may qualify for warranty replacement according to the ECS Tuning warranty policy. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way.

Please log in to your ECS Tuning account to obtain RMA # for any warranty transaction. Click Here to see the Return Process.

Disclaimers and Limitations

ECS Tuning is not liable for any damages or injury that may have occurred by using the products that we sell. ECS Tuning will not pay for consequential, incidental and contingent damages or losses incurred of any kind, including costs incurred directly or indirectly in relation to products sold by ECS Tuning such as labor or product coverage.

Items ordered with clearance pricing or limited quantity sale transactions do not qualify for warranty replacement. These items are sold as-is with no expressed or implied warranty unless noted otherwise.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process.

Report Lost, Damaged or Stolen Items

Was your order placed directly through our website?

YES
NO

It's simple! Contact Extend online 24/7. Most issues are resolved in minutes and after approval, Extend will send you all the details to resolve your issue.

If you've received a damaged product or you're missing items from the shipment you MUST notify the Customer Service Department (CSD) within 14 days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged or missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Lost Packages

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within 14 days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of ECS Tuning. ECS Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

ECS Tuning will not provide refunds for any lost package under any circumstances.

Items ordered with clearance or "limited time sale" transactions do not qualify for replacement of an equal item when they are found to be damaged. These items are sold as is, no warranty as they are not replaceable. In the event that a clearance item or limited quantity sale item is damaged in shipment, we will only be able to refund the customer based on the purchase price of the transaction.

Shipping Charges are non-refundable.

Free Shipping On Orders $49 and Up

Items marked with a 'Free Shipping On Orders $49 and Up' logo may qualify for free standard economy ground shipping to the contiguous United States (48 states) for most orders with a value greater or equal to $49.00 USD. Oversized products and direct ship products are excluded from this offer unless otherwise noted.

Free Shipping

Items marked as 'Free Shipping' may qualify for free standard economy ground shipping to the contiguous United States (48 states). Oversized products and direct ship products are excluded from this offer unless otherwise noted.

The policies listed above are subject to change at any time without notice.

Product Review Posting Guidelines

ECS Tuning encourages our customers to share their personal feedback regarding the quality of the items ordered. We want customers to be able to make smart buying decisions based on the feedback shared by fellow buyers. Product feedback can be shared on ECSTuning.com, directly on the product details page. All product reviews submitted by customers will be reviewed to ensure that the Product Review Guidelines are being followed prior to being shared in a public setting.

Who can create product reviews?
- All customers who have purchased an item from ECSTuning.com are encouraged to share feedback regarding the quality of a product ordered.
What can be discussed in product reviews?
- Reviews must be focused solely on the product quality, performance, ease of install, etc.
- Customers should be specific while writing the review, and must explain why they like or dislike a product.
- Character limitation of 2000
What cannot be discussed in product reviews?
- Profanity or distasteful comments.
- Off-topic or unrelated material (Transaction related issues, etc.).
- Vague comments that do not explain the product.
- Promotional content.
- Copyright protected material.
- Web links or hyperlinks

Should you feel that there is a quality or product safety concern, please contact us immediately at so that we may address your concerns.

The customer sharing product reviews is responsible for all of the content within the review. In the event that the customer review contains any copyright protected information or material from another source, ECS Tuning will not be held responsible, either directly or indirectly for any copyright violation. It is the customer's responsibility to share his or her personal product review, in his or her own words.

If you have any other questions or concerns, please contact us!

Product Media Posting Guidelines

ECS Tuning encourages our customers to share photos, videos and installation PDF's for the products they have ordered either throughout the installation process, or once the product has been installed. We want customers to be able to make smart buying decisions based on the feedback and media shared by fellow buyers. All product media submitted by our customers will be reviewed to ensure that the Product Media Posting Guidelines are being followed prior to being shared in a public setting.

What is product media?
- Product media is defined as any photo, video or pdf that may be shared on our website.
Who can share product media?
- All customers who have purchased an item from ECSTuning.com are encouraged to share media of the items ordered during or after installation.
What type of media can be shared?
- Customers must provide quality media of the product(s) if they wish for the media to be shared publicly.
- There is a minimum resolution of 800x600p and 72dpi for photos.
- The only document type that will be accepted will be PDF documents.
What media will not be accepted?
- Off-topic or unrelated media.
- Vague or poor quality media.
- Promotional content.
- Media with any form of "watermark" or "branding".
- Media that include any form of text or added artwork. (i.e. MEMES, etc.).
- Copyright protected material.

By sharing media with ECS Tuning, the person or party responsible for sharing the media transfers the ownership of said media to ECS Tuning. This content will be shared on the product page and/or marketing content that will be distributed by ECS Tuning, as well as our distributors. In the event that the customer media(s) contains any copyright protected information or material from another source, ECS Tuning will not be held responsible, either directly or indirectly for any copyright violation. It is the customer's responsibility to share his or her personal product media only.

In some cases, ECS Tuning may modify user submitted material so that it can be shared on the product details page. Some cases may include, but are not limited to: Removal of competitor branding, stickers, trademarks or logos, as well as photo quality enhancements.

Should you feel that there is a quality or product safety concern, please contact us immediately at so that we may address your concerns.

If you have any other questions or concerns, please contact us!

SMS Terms & Conditions

ECS Tuning offers its customers mobile alerts regarding sales, new product releases, promotions, event information and cart reminders by SMS message (the "Service") on 26979. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. ECS Tuning reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

Authorize ECS Tuning to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
Acknowledge that you do not have to agree to receive messages as a condition of purchase.
Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information [email protected] or call us at 330-331-2003 to view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 26979, your message frequency may vary. You may receive alerts about:

Sale promotions
Event information
Product launch announcements
Cart reminders

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. ECS Tuning may add or remove any wireless carrier from the Service at any time without notice. ECS Tuning and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop The Service

To stop receiving text messages from ECS Tuning, text the word STOP to 26979 any time or reply STOP to any of the text messages you have received from ECS Tuning. After texting STOP to 26979, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 26979. This will provide you with an email and link to our customer service page. You can also contact us at ECS Tuning 1000 Seville Rd Wadsworth, OH.

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.